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You may return damaged or defective merchandise within 30 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. Return of orders over $150 will require a 15% restocking fee.
All approved returns must be unopened and unused unless it was deemed damaged or defective.
Any returns of MIDAS Metall® products will require a 15% restocking and must be received back unopened within 1 month of the purchase.
During holidays there will be delays in shipping orders. All orders received over holiday closures will be shipped out after the store opens. Please call 1-888-FAUX-ART with any questions.
FREE SHIPPING EXCLUSIONS
Free shipping is Standard ground shipping in the Continental Unites States. Free shipping excludes drop shipped orders, or freight shipments. Free Shipping excludes MIDAS Metall®, HV'Art Paint & Lacquer System, and Apollo HVLP Products. Orders over 25lbs MAY be subject to additional shipping charges.
Orders are generally shipped 1 business day after your order is processed and will normally take an additional 3 - 7 business days to arrive depending on shipping method requested. Orders are processed Mon-Fri during normal business hours only. Any order placed after 1pm on Friday will be processed the following Monday. If there is an error or delay that is caused by the customer or the shipping carrier then unfortunately we can not be held responsible.
Orders over $500 are required to opt for additional insurance at their own cost. If additional insurance is waived then any theft, loss or damage during shipping will be the responsibility of the buyer.
Please note on all international orders that the customer pays any duties or taxes on shipment. International orders will take longer than domestic and we are unable to give an estimate of delivery time.